How to manage Emergency Changes as part of ITIL Change Management
Neven Zitek
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and...
Everything in IT Service Management is a change, and the goal of Change Management is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes. This is in order...
How to use ITIL to prepare the Service Asset & Configuration Management Plan
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because...
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because it enables you to perform changes in a controlled manner, allowing beneficial changes to be...
ITIL Transition – All about testing in Release and Deployment Management
In some of our previous articles, we’ve already been discussing Release and Deployment Management, but in this week’s blog post...
In some of our previous articles, we’ve already been discussing Release and Deployment Management, but in this week’s blog post I’d like to expand the topic a bit and share some information specifically regarding testing...
ITIL Service Charter – From Strategy to Design in Service Portfolio Management
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
ITIL Risk response measures and recovery options from catastrophic events
IT Service Continuity is one of those ITIL chapters that emphasizes the strong relationship between business needs (and requirements) and the...
IT Service Continuity is one of those ITIL chapters that emphasizes the strong relationship between business needs (and requirements) and the IT service provider, because once a worst-case scenario happens – everything after that will either...
