The purpose of this document is to record all details about major incidents in order to manage, analyze and make reports about them.
The document is optimized for small and medium-sized organizations – we believe that overly complex and lengthy documents are just overkill for you.
This document is an appendix. The main document is not included in the price of this document and can be purchased separately: Incident Management Process.
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I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.
ProAV Ltd
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