Get 4 FREE months of Conformio to implement ISO 27001
Implement ISO 20000 yourself, and do it easily and efficiently with our Documentation Toolkit.
75 document templates – unlimited access to all documents required for ISO 20000 certification, plus commonly used non-mandatory documents
Editable MS Word and MS Excel policies, procedures, plans, and forms that you can adapt to your company needs.
Email support
We will answer your questions within 1 business day. You can send up to 10 questions per month.
Expert review of a document
After completing the document, you can send it for our review, and we’ll give you our comments on what you need to improve to make it compliant with the standards.
One hour of live one-on-one online consultations
with an ISO 20000 expert
Our expert will speak to you via Skype or telephone, at a time that’s convenient for you, where you can discuss how to resolve any issues you face in the implementation; the expert will also provide tips on the next steps in your project.
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small and medium-sized companies
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Are you small or medium-sized company?
Are you looking to minimize time and cost of implementation?
Are you searching for concise and easy-to-use templates?
We understood your needs, found the answers to your questions, and developed ISO 20000 Toolkit especially for your company. Our toolkit doesn’t require completion of every document that a large world-wide corporation needs. Instead, it includes only those documents YOUR business needs.
Advisera’s toolkits are developed by some of the most experienced auditors, trainers and consultants for the ISO 20000 standard.
All documents are 80% pre-written. By filling in the specifics of your company, you’ll save both time and money with your ISO 20000 implementation process.
Our experts will guide you through the whole process, they will tell you where to start, what the next steps are, and how to resolve any issues you may face.
We’ve done 80% of the work a consultant would charge you for. Anything that can be prefilled in the documents is already done, and the remaining adaptation you need to do is clearly marked with comments and instructions.
The toolkit documents are organized to guide you on your implementation path. They’re structured in clearly numbered folders, so that you know where to start, and – after each document is completed – where to go next.
Simply move through the documents, filling in the specifics for your company as instructed. Our experts have even added some instructions on what to enter, to help you move through the implementation as efficiently as possible.
Completing some parts of a document might be a challenge for you if you’ve never done this before. In these cases, we’ve added detailed instructions and, where needed, links to articles and video tutorials that will help you understand and complete these sections.
Most companies have a specific design and structure for their official documents. There’s header information, confidentiality level, even prescribed graphic design and fonts. All of our documents are fully customizable, so that you can make them look just the way they should.
ISO 20000 certification is much more than just documentation. The implementation of the standard needs to be appropriate to your company, and you need to deal with your employees, your management, and your existing processes in an appropriate way.
This is why our experts are on hand with live online support to answer any difficult questions – we can set up a call via Skype, over the telephone, or through any other method convenient for you; or, we can answer your questions via email – whatever suits you best.
Our ISO 20000 expert will meet with you regularly – he will tell you where to start, what the next steps are, and how to resolve any issues you may face. You can meet via Skype, over the telephone, or through any other means at your convenience.
Reach out to us at any time during your implementation project with unlimited email support, and have your questions answered within 24 hours by our experts.
Once you complete your documents, let our experts review them – they’ll provide you with feedback and indicate what needs to be improved to meet ISO 20000 requirements.
Branimir Valentic is an IT governance, ITIL and ISO 20000 expert. He has deep and practical experience in IT Service Management System implementation.
Branimir is an expert in IT service management (consultancy, training and tools), IT governance (training and consulting), project management and consultancy in IT and telecommunication. He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor and PRINCE2.
