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ISO 20000 Documentation

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Articles
ISO 20000

What is the Information Security Policy according to ITIL/ISO 20000?
by Branimir Valentic
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Articles
ISO 20000

How to structure ISO 20000 documentation
by Branimir Valentic
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Articles
ISO 20000

How to manage service management records according to ISO 20000
by Branimir Valentic
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Articles
ISO 20000

ITIL Strategy Plan – Are you sure you have this document?
by Neven Zitek
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Articles
ISO 20000

List of mandatory documents required by ISO 20000-1 (2018 revision)
by Deji Dayspring
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Articles
ISO 20000

Service Improvement Plan – For the sake of improvements
by Neven Zitek
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Articles
ISO 20000

ITIL Availability Plan – A document you need, but probably don’t have
by Neven Zitek
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Articles
ISO 20000

IT Service Continuity Plan – Why do you need it?
by Branimir Valentic
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Articles
ISO 20000

ITIL Capacity Plan – A document you need, but probably don’t have
by Neven Zitek
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Articles
ISO 20000

What are the content and purpose of the ISO 20000 SMS Plan?
by Branimir Valentic
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Articles
ISO 20000

SMS Policy – How to create it according to ISO 20000
by Branimir Valentic
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Articles
ISO 20000

What is an ITIL/ISO 20000 Release and Deployment Plan?
by Branimir Valentic
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Articles
ISO 20000

How to use ITIL to prepare the Service Asset & Configuration Management Plan
by Neven Zitek
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Articles
ISO 20000

Managing Service Requests in ITIL/ISO 20000 using the Service Request record
by Branimir Valentic
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Articles
ISO 20000

Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan
by Branimir Valentic
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