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ISO 20000 General

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Articles
ISO 20000

COBIT, ITIL and ISO 20000 – The main differences
by Shrikant Chaphekar
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ISO 20000

Financial Management for IT services – theory and practice
by Branimir Valentic
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ISO 20000

Three key elements of assessment and evaluation of changes according to ITIL
by Branimir Valentic
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ISO 20000

ITIL and ISO 20000: A Comparison
by Branimir Valentic
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ISO 20000

List of ITSM Standards and Frameworks
by Neven Zitek
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ISO 20000

Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
by Antonio Jose Segovia
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ISO 20000

How to use the ITIL CSI approach to improve your services
by Branimir Valentic
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ISO 20000

5 key benefits of ISO 20000 implementation
by Branimir Valentic
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ISO 20000

Do you need an IT Service Manager for ITIL/ISO 20000?
by Branimir Valentic
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ISO 20000

ITIL Customer-facing vs. supporting services
by Neven Zitek
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ISO 20000

ITIL Business Case – How to justify the implementation of the IT service
by Branimir Valentic
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ISO 20000

ITIL Event Management – Entry point of Service Operation
by Neven Zitek
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ISO 20000

ITIL Service Charter – From Strategy to Design in Service Portfolio Management
by Neven Zitek
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ISO 20000

IT Governance – the basics
by Neven Zitek
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ISO 20000

ITIL – Service Provisioning: Shared model
by Neven Zitek
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ISO 20000

ITIL Service Lifecycle – processes and functions overlapping the phases
by Branimir Valentic
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ISO 20000

How to become an ITIL consultant
by Branimir Valentic
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ISO 20000

How Skills Framework for Information Age (SFIA) helps ITIL implementation
by Shrikant Chaphekar
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ISO 20000

ITIL mini case studies: Applying lessons learned to increase quality of a service
by Branimir Valentic
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ISO 20000

How to make your ITIL/ISO 20000 Problem Management more effective with a Problem Record
by Branimir Valentic
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ISO 20000

How much does ISO 20000 implementation cost?
by Branimir Valentic
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ISO 20000

ITIL Technical and Application Management – where to find experts throughout the lifecycle
by Branimir Valentic
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ISO 20000

Service Desk staff – a window to the IT organization
by Branimir Valentic
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Articles
ISO 20000

ITIL CSI 7-step improvement process: Start gathering the data
by Neven Zitek
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ISO 20000

Service Transition in ITIL
by Drago Topalovic
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ISO 20000

ITIL Customer satisfaction – Design driven by outcomes
by Neven Zitek
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ISO 20000

What is ITIL?
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Articles
ISO 20000

ITIL CSI 7-step improvement process: How to analyze and present findings
by Neven Zitek
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Articles
ISO 20000

ITIL and ISO 20000 – What does Project Management have to do with it?
by Branimir Valentic
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Articles
ISO 20000

ITIL/ISO 20000 supplier performance report – The moment of truth
by Branimir Valentic
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ISO 20000

ITIL Continual Service Improvement – don’t lose the momentum
by Neven Zitek
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ISO 20000

ITIL Request Fulfillment: a quick win for customer satisfaction
by Drago Topalovic
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Articles
ISO 20000

How much does the ITIL/ISO 20000 implementation cost?
by Branimir Valentic
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ISO 20000

Improvements in ISO 20000 vs. CSI in ITIL
by Branimir Valentic
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ISO 20000

How to perform ISO 20000 training and awareness
by Branimir Valentic
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ISO 20000

IT Service Continuity Management – waiting for the big one
by Branimir Valentic
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ISO 20000

Which roles do you need for ITIL Service Operation?
by Branimir Valentic
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ISO 20000

Service Catalogue – Defining the service
by Branimir Valentic
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ISO 20000

What’s the content of an ITIL/ISO 20000 SLA?
by Branimir Valentic
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ISO 20000

IT Service Management communication according to ISO 20000
by Branimir Valentic
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ISO 20000

ITIL Release and Deployment Management Part 2 – deployment methods and early life support
by Neven Zitek
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ISO 20000

ITIL and ISO 20000 Problem Management – Organizing for problem resolution
by Branimir Valentic
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ISO 20000

Is ITIL applicable for small companies as well?
by Branimir Valentic
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ISO 20000

ITIL Service Operations – From development to maintenance without headaches
by Branimir Valentic
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ISO 20000

ITIL – Implementing Knowledge Management
by Neven Zitek
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ISO 20000

Demand Management – shaping your supply
by Branimir Valentic
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ISO 20000

Demand Management – shaping your supply
by Branimir Valentic
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ISO 20000

ITIL Financial Management – To charge or not to charge?
by Branimir Valentic
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ISO 20000

ITIL Release and Deployment Management Part I – General principles and service testing
by Neven Zitek
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ISO 20000

ITIL Problem Management: getting rid of problems
by Drago Topalovic
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Articles
ISO 20000

Taking care of relationships with ISO 20000
by Antonio Jose Segovia
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ISO 20000

Three main activities to set up ITIL Service Asset and Configuration Management
by Branimir Valentic
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ISO 20000

What resources are needed to maintain your ISO 20000-based SMS?
by Branimir Valentic
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ISO 20000

What is the job of the Service Desk Manager?
by Branimir Valentic
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ISO 20000

5 ways ITIL can help your small business grow
by Branimir Valentic
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ISO 20000

Service Catalogue – a window to the world
by Branimir Valentic
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ISO 20000

ITIL Foundation – all you need to know
by Neven Zitek
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ISO 20000

Strategy Management for IT Services – holding your steering wheel
by Branimir Valentic
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ISO 20000

ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences
by Branimir Valentic
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ISO 20000

ITIL – Framing the value of services (part II)
by Neven Zitek
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ISO 20000

Service Management System Review – Does it really matter?
by Branimir Valentic
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ISO 20000

ISO 20000 Customer Portfolio – A perfect overview of all IT services provided
by Branimir Valentic
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ISO 20000

ITIL and Service Asset Management Part II – managed throughout the lifecycle
by Branimir Valentic
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ISO 20000

ITIL Service Automation – Are we even needed any more?
by Neven Zitek
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ISO 20000

IT Service Management
by Neven Zitek
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ISO 20000

Considerations before ITIL implementation
by Branimir Valentic
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ISO 20000

Choosing four main inputs for the ITIL/ISO 20000 Service Catalogue to avoid bureaucracy
by Branimir Valentic
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ISO 20000

If anything shouldn’t be taken for granted… it’s Information Security Management
by Branimir Valentic
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ISO 20000

4 Crucial Techniques for Convincing your top Management to Implement ISO 20000
by Branimir Valentic
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Articles
ISO 20000

ITIL Continual Service Improvement – the never-ending story
by Branimir Valentic
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ISO 20000

Service Portfolio Management – Services, where do they come from?
by Branimir Valentic
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ISO 20000

Main obstacles during ISO 20000 implementation and how to overcome them
by Branimir Valentic
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ISO 20000

ITIL Business Relationship Management – Know your customer
by Drago Topalovic
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ISO 20000

ITIL Glossary
by Neven Zitek
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ISO 20000

7 effective strategies to gain employee buy-in for ISO 20000 implementation
by Branimir Valentic
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ISO 20000

How to make your investment in ISO 20000/ITIL profitable
by Branimir Valentic
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Articles
ISO 20000

How to use ITIL to avoid 50% of IT project failures
by Branimir Valentic
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ISO 20000

Events – a flood or mountain creek
by Branimir Valentic
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ISO 20000

Ready, steady… go – Starting ITIL implementation
by Branimir Valentic
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ISO 20000

How ITIL can help reduce the gap between customers and the IT department
by Branimir Valentic
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ISO 20000

ITIL Intermediate – the next step into the ITIL world
by Neven Zitek
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Articles
ISO 20000

How to overcome barriers while implementing the Service Catalogue according to ITIL
by Neven Zitek
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Articles
ISO 20000

5 things to beware of when selecting an ITSM tool
by Branimir Valentic
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ISO 20000

5 excuses why IT organizations avoid ITIL implementation
by Neven Zitek
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Articles
ISO 20000

Government Office sells 51% of ITIL and PRINCE2 to Capita
by Drago Topalovic
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Articles
ISO 20000

How to choose the best consultant for your ITIL/ISO 20000 implementation
by Branimir Valentic
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ISO 20000

ISO 20000 – The perfect way to improve IT services
by Antonio Jose Segovia
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ISO 20000

How to find clients for your ITIL/ISO 20000 consultancy
by Branimir Valentic
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ISO 20000

Who is your ideal project manager for ITIL/ISO 20000 implementation?
by Branimir Valentic
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ISO 20000

ITIL training – Why would a company invest money into it?
by Branimir Valentic
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ISO 20000

How to translate ITIL/ISO 20000 language into business language understandable by your management
by Branimir Valentic
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ISO 20000

What are the most common ISO 20000 implementation myths?
by Branimir Valentic
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ISO 20000

ITIL strategy – Framing the value of services (part I)
by Neven Zitek
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Articles
ISO 20000

ITIL and ISO 20000 Budgeting and controlling Part I – Know your business
by Branimir Valentic
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ISO 20000

Does ISO 20000 guarantee excellence in IT service delivery?
by Branimir Valentic
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ISO 20000

ITIL and ISO 20000 – 2013 year in review and what to expect in 2014
by Branimir Valentic
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ISO 20000

Communication inside IT Service Management team – setup of joint vocabulary and criteria
by Neven Zitek
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ISO 20000

How ITIL can help cloud services
by Branimir Valentic
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ISO 20000

Free tools for ITSM – supporting IT Service Management for zero tool cost
by Neven Zitek
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ISO 20000

ITIL Service Desk types
by Neven Zitek
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ISO 20000

ITIL Service Acceptance Criteria – keep control in your hands
by Branimir Valentic
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ISO 20000

ITIL Reactive and Proactive Problem Management: Two sides of the same coin
by Neven Zitek
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Articles
ISO 20000

Overview of ISO 20000:2018 structure and requirements
by Hugh Shepherd
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Articles
ISO 20000

What is ISO 20000?
by Branimir Valentic
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Articles
ISO 20000

ITIL CSI 7-step improvement process: What is it all about?
by Neven Zitek
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Articles
ISO 20000

ISO 20000 and ITIL – How are they related?
by Neven Zitek
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ISO 20000

Facing reality – Measurements in ITIL
by Branimir Valentic
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ISO 20000

ITIL 3 vs. ITIL 4 – What has changed and what is new?
by Hugh Shepherd
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ISO 20000

Early Life Support – Live environment introduction made easy
by Branimir Valentic
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ISO 20000

Similarities and differences between ISO 27001 and ISO 20000
by Branimir Valentic
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